Einzelkarten Basketball
Einzelkarten Basketball

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Frequently Asked Questions

How much are the shipping costs and what shipping options are available?

At checkout, you can decide whether you want your order to be shipped as a small parcel (inexpensive for smaller orders) or as a package (insured, with tracking).📦 Shipping within Germany: Small parcel (small parcel) → €3.49➡ Applies to orders up to €99.99 in value➡ Uninsured, but inexpensive option for smaller ordersParcel shipping (insured & with tracking) → €6.99➡ Recommended for more valuable or larger orders➡ From €100 in value: Always parcel shipping for €6.99 – so your order arrives safely.📦 Shipping within the EU: International goods mail → €7.99➡ Applies to orders up to €100 in value International parcel (insured & with tracking) → €14.99➡ For orders over €100 or if you just want to be on the safe side➡ From €100 order value: Always as a parcel for €14.99 – secure and traceable.🎉 Free shipping within Germany:➡ From €750 order value, we ship for free! (Automatically taken into account at checkout.)🏆 Our shipping promise:✔️ Secure & collector-friendly packaging – with sleeves, top loaders, or boxes depending on the order.✔️Fast shipping: We ship within 1-2 business days after receipt of payment.✔️ Tracking for every package shipment – so you always know where your cards are.

How quickly will my order be shipped?

📦 We ship your order within 48 hours of receiving payment – usually even faster.✉️ Once your package is on its way, you will receive a tracking number by email so you can see exactly where your cards are. Our promise:✔️ Fast. Secure. Packaged with collectors in mind.

Which payment methods does your shop offer?

💳 With us, you pay in the way that is easiest for you. We currently offer the following payment options: PayPal, Google Pay, credit card, instant transfer, Apple Pay. Simply select the payment method that suits you best at checkout – it's easy and secure.

How does the return or complaint process work?

How does the return process work? After your complaint or return, you will simply receive a refund to the payment method you used for your purchase.➡ Or: If you prefer, we will gladly issue you a voucher for our shop – perfect if you want to purchase something else later. ⚠️ Important:➡ Just let us know if you would prefer the voucher – otherwise, the refund will be automatically credited to your original payment method. Fast. Fair. And directly usable for your next card deal – if you want.