FAQ

Order & Shipping

How much are the shipping costs and what shipping options are available?

📦 Shipping costs – Your overview At checkout, you can decide whether you want to receive your order as a small parcel (inexpensive for smaller orders) or as a package (insured, with tracking).📦 Shipping within Germany: Small parcel (small parcel) → €3.49➡ Applies to orders up to €99.99 in value➡ Uninsured, but inexpensive option for smaller ordersParcel shipping (insured & with tracking) → €6.99➡ Recommended for more valuable or larger orders➡ From €100 in value: Always parcel shipping for €6.99 – so your order arrives safely.📦 Shipping within the EU: International goods mail → €7.99➡ Applies to orders up to €100 in value International parcel (insured & with tracking) → €14.99➡ For orders over €100 or if you just want to be on the safe side➡ From €100 order value: Always as a parcel for €14.99 – secure and traceable.🎉 Free shipping within Germany:➡ From €750 order value, we ship for free! (Automatically taken into account at checkout.)🏆 Our shipping promise:✔️ Secure & collector-friendly packaging – with sleeves, top loaders, or boxes depending on the order. ✔️Fast shipping: We ship within 1-2 business days after receipt of payment.✔️ Tracking for every package shipment – so you always know where your cards are.

How long does shipping take?

📦 We ship your order within 48 hours of receiving payment – usually even faster.✉️ Once your package is on its way, you will receive a tracking number by email so you can see exactly where your cards are. Our promise:✔️ Fast. Secure. Packaged with collectors in mind.

How do I get my shipment tracking information?

As soon as your order leaves our warehouse, you will automatically receive an email with your tracking information.➡ This allows you to check where your package is and when it will arrive at any time.📜 Important: If you don't receive the email, check your spam folder or contact us directly. We will help you right away.📦 Full control – from our warehouse to your front door.

Can I change or cancel my order later?

🔄 Yes, that's possible – as long as your order has not yet been shipped or within 36 hours of placing your order.➡ Just send us a message – we'll take care of it and find a solution together.

Payment & Returns

What payment methods can I use?

💳 With us, you pay in the way that is easiest for you. We currently offer the following payment options: PayPal, Google Pay, credit card, instant transfer, Apple Pay. Simply select the payment method that suits you best at checkout – it's easy and secure.

How do I get my money back?

After your cancellation or return, you will simply receive a refund to the payment method you used for your purchase.➡ Or: If you prefer, we will gladly issue you a voucher for our shop – perfect if you want to purchase something else later. ⚠️ Important:➡ Just let us know if you would prefer the voucher – otherwise, the refund will be automatically credited to your original payment method. Fast. Fair. And directly usable for your next card deal – if you want.

Can I return or exchange my order?

Yes, of course! You can return purchased tickets within 14 days. The amount will then be credited to you as a voucher for our shop.➡ This way, you can simply choose something else or order later.

Who pays for the return shipping costs?

You are responsible for the costs of the return shipment. 🚚 You can choose the shipping provider for the return shipment and bear the return shipping costs. Important:➡ Make sure that the return shipment arrives safely and well packaged – preferably with tracking.➡ We cannot accept liability for lost or damaged return shipments. Pack cards securely – then everything will go smoothly.

Miscellaneous & Contact

Can I also sell my own cards with you?

Yes, of course! We are always looking for special tickets.➡ Whether it's soccer, basketball, individual tickets, or smaller lots—if the ticket is right, we're interested.👉 Feel free to offer us cards worth between 25 - 2500€ ➡ Simply send photos and all relevant information via the contact form or directly via Instagram 📩. We will carefully review everything and get back to you as soon as possible. We look forward to your offer! 🔥Fair. Transparent. Fast. – Selling tickets has never been easier.

Can I also trade my cards with you?

Yes, trading is possible! 🔥➡ Want to get rid of cards from your collection or looking for specific cards? Then just write to us – we're open to fair deals.👉 After each Prime Drop, we are open to trade requests for 48 hours. ➡ The fastest way to reach us is via the contact form or directly via Instagram. 📩⚠️ Important: Sales via the shop always take priority. ➡ If a card is sold in the shop during ongoing negotiations, the shop deal takes precedence. So: It pays to be quick! 😉 Trade. Negotiate. Move cards. – Let's go!

Do you offer gift cards?

Do you also offer gift cards? Yes, of course – we also offer gift cards! 🔥➡ Perfect as a gift for any collector or if you simply want to make someone happy. 👉 Click here to go directly to our gift cards:➡ Prime Level Sportscards Shop Gift Card➡ You can easily purchase the gift card online and receive it directly by email 📧 – with a code to redeem. Give, collect, enjoy – it couldn't be easier. 🎉

How can I contact you if I have any questions?

You can reach us via the contact form or via DM on Instagram.

Do you also have a local store?

We currently do not have a local store, nor do we have any plans to do so in the near future. However, you can find us regularly at various trade fairs and events! We always announce the next dates and locations in good time on Instagram and in our online shop. For everything related to our products and services, you are always welcome to visit our web shop or Instagram page, where we are there for you!

Products & card knowledge

What is a parallel card?

A parallel card is a special variant of a normal base card that differs in terms of its design, color, finish, or limited edition status. The structure and image motif remain identical to the normal card, but the appearance is altered by special features.✅ What makes a parallel card special? It is often rarer than the standard card (“base”). Many parallels are numbered (e.g., “/99” means only 99 pieces worldwide). They often have special colors, patterns, or effects such as: Gold, Blue, Green, Red, Black, Cracked Ice, Wave, Mojo, Scope, Nebula, etc. Some parallels are One of One (1/1) – meaning they are absolutely unique! 📈 Example: The base card of an NBA player is plain. The “Red Wave Parallel” of the same card shines in red and is limited to, for example, /199. A “Gold Parallel” might even exist in only /10 or fewer copies.⚠️ Important: Parallels are extremely popular with collectors because they are rarer than base cards. The lower the limitation or the more special the effect, the higher the collector's value often is. “Same motif – but rarer, more colorful, and more valuable.” → That's a parallel!

What does “rookie card” mean?

A rookie card is the first officially released trading card of a player in a professional league or team.👉 It marks the player's entry into their professional career and is therefore often particularly sought-after and valuable. 👉 Rookie cards often bear a “rookie” logo (e.g., RC or Rookie Card) and are usually released in the first year that the player officially plays in the league.✅ Why are rookie cards so popular? They are considered the most valuable cards of a player, especially if the player goes on to have a successful career. Particularly sought-after rookies can explode in value when the player becomes a star.⚠️ Important to know: Not every card from a player's first year is automatically an official rookie card. It must be a licensed card from the manufacturer that bears the “rookie” logo or is considered as such. Previous cards from college, junior leagues, or promo sets usually do not count as real rookie cards.📈 Example: LeBron James' first NBA card (2003-04) or Tom Brady's first NFL card (2000) are their official rookie cards – and today they are absolute collector's items.

How can I determine the condition of a card?

The condition of a card is crucial to its value. Collectors evaluate cards based on four main criteria:✅ The 4 main criteria for card condition: Edges: ➡ Are the edges clean, without white spots, fraying, or chipping? Corners: ➡ Are the corners sharp or rounded, damaged or dented? Surface: ➡ Are there any scratches, printing errors, dents, stains or dirt on the front or back? Centering: ➡ Is the print centered? With many cards, you can immediately see if the edge is uneven at the top/bottom or left/right. Condition grades (examples): Mint/Near Mint (NM-MT): ➡ Almost perfect – minimal to no visible flaws. ➡ Highly sought after! Excellent (EX): ➡ Minor flaws – e.g., slight white spots on the edges or minimal surface scratches. Good (GD): ➡ Significant signs of wear – rounded corners, scratches, or slight creases. Poor (PR):➡ Severe damage – creases, tears, dirt, water stains. 🎯 Pro tip: If you want to be absolutely sure, have your cards graded by a grading company (e.g., PSA, BGS, CGC, SGC). The card will then be inspected, graded (on a scale of 1 to 10), and sealed in a secure plastic case.🔧 How to inspect? Use good lighting. Use a magnifying glass or loupe. Look at the card from all sides. Pay attention to reflections – small scratches are often only visible in the light. Compare with photos of PSA 10 cards on the internet. "The sharper the corners, the cleaner the edges and p

What are grading companies such as PSA, BGS, or SGC?

Grading companies are specialized service providers that professionally inspect, evaluate, and certify trading cards based on their condition. Each card is inspected according to fixed criteria, given a grade from 1 to 10, and then sealed in a plastic case (slab). This protects the card and makes its condition clearly verifiable for everyone. ✅ What are the benefits of grading?📈 Increase in value: A PSA 10 or BGS 9.5 is worth significantly more than an ungraded card in the same condition.🔒 Protection: The card is protected from scratches, moisture, and damage. 🎯 Security: Buyers and sellers know exactly what condition the card is in – this creates trust.🌍 Global standard: Whether in the US, Germany, or Japan – a PSA 10 is a PSA 10 everywhere.🧠

What makes a card particularly valuable?

🏆 The 6 main factors determining the value of a card: 1. Rarity➡ Limited editions, parallels, 1/1 cards, or cards with extremely low print runs are automatically more valuable. 2. Condition➡ The better the condition (ideally graded PSA 10 or BGS 9.5+), the higher the market value. 3. Grading (certification)➡ Graded cards are usually significantly higher in value because their condition is officially confirmed. PSA 10, BGS 10 (Black Label) or CGC 10 achieve the highest prices. 4. Player or character (relevance)➡ Stars, legends, hyped rookies or cult characters are more valuable. LeBron, Jordan, Mbappé, Mahomes or Pokémon such as Charizard are prime examples. 5. Rare design or special inserts➡ Autograph cards, patch cards (jersey pieces), Logoman, Kaboom!, Downtown, Color Blasts, or movie cards are in extremely high demand.6. Market & hype (demand)➡ As everywhere else, supply and demand determine the price. Is the player hyped, just named MVP, or back from retirement? Boom! Value increases.